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Positively Outrageous Service: How to Delight and Astound your Customers and Win Them for Life

Positively Outrageous Service: How to Delight and Astound your Customers and Win Them for Life

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  • Condition Note: yellow pages, few pen marks

 

About the Book:

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
 
 
  • Author: T. Scott Gross
  • Publisher: Business Plus
  • Language: English
  • Format: Paperback
  • ISBN: 9780446394680

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