Managing for Quality and Performance Excellence, 11e

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Managing for Quality and Performance Excellence, 11th Edition

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About the Book:

This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective.

Contents:

Part I: PRINCIPLES OF QUALITY MANAGEMENT.

1. Introduction to Quality.

2. Foundations of Quality Management.

3. Customer Focus.

4. Workforce Focus.

5. Process Focus.

Part II: TOOLS AND TECHNIQUES FOR QUALITY.

6. Statistical Methods in Quality Management.

7. Design for Quality and Product Excellence.

8. Measuring and Controlling Quality.

9. Process Improvement and Six Sigma.

Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE.

10. The Baldrige Framework for Performance Excellence.

11. Strategy and Performance Excellence.

12. Measurement and Knowledge Management for Performance Excellence.

13. Leadership for Performance Excellence.

14. Building and Sustaining Quality and Performance Excellence.

Appendices.

Author: James R. Evans, William M. Lindsay
Publisher: Cengage
Language: English
Format: Paperback
ISBN: 9789355736987

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Managing for Quality and Performance Excellence, 11th Edition