Managing Business Process Flows Principles Of Operations Management

A structured, data-driven approach to understanding core operations management concepts.

Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.

The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter-all of which are illustrated with contemporary examples from practice.

Contents

PART I: PROCESS MANAGEMENT AND STRATEGY

Chapter 1: Products, Processes, and Performance

Chapter 2: Operations Strategy and Management

PART II: PROCESS FLOW METRICS

Chapter 3: Process Flow Measures

Chapter 4: Flow-Time Analysis

Chapter 5: Flow Rate and Capacity Analysis

Chapter 6: Inventory Analysis

PART III: PROCESS FLOW VARIABILITY

Chapter 7: Managing Flow Variability: Safety Inventory

Chapter 8: Managing Flow Variability: Safety Capacity

Chapter 9: Managing Flow Variability: Process Control and Capability

PART IV: PROCESS INTEGRATION

Chapter 10: Lean Operations: Process Synchronization and Improvement