Human Sigma: Managing the Employee-Customer Encounter

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Condition: Used - Good

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Condition Note: minor tear on the dust cover, no pen/pencil marks

About the Book:

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.

Author: John H. Fleming, Jim Asplund
Publisher: Gallup Press
Language: English
Format: Hardcover
ISBN: 9781595620163

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Human Sigma: Managing the Employee-Customer Encounter